Faq
Everything you might need
Even before asking


Because here you book directly, without intermediaries or additional costs.
You have access to exclusive rates, clear conditions, exclusive offers and the guarantee of the best price.
And upon arrival, a welcome aperitif awaits you.
Yes. Contact us directly: we can offer you an alternative solution with a deposit via bank transfer.
Each rate may have different policies. Please check these when booking.
Yes, subject to availability and the chosen rate. Contact us as soon as possible to find the best solution.
Cash, credit cards, debit cards.
Yes, we can create a custom voucher. Contact us for details.
You can check in from 2:00 PM until 9:00 PM. Check-out is by 10:30 AM.
If you’d like to depart later, you can leave your luggage with us and take the opportunity to go on an excursion.
You can find us at the reception until 11:00 PM. In case of emergency, you can contact the switchboard number.
No, unfortunately: for insurance and organizational reasons, this isn't possible. However, you can wait in the common areas or store your luggage there if you have time before departure.
Yes, upon prior notification at reception. Visits are permitted only in common areas (bar, terrace, garden).
Visitors are not permitted in your room or at the pool.
No problem, just let us know in advance so we can organize everything.
All rooms have a balcony or terrace. Most of them also boast a view of the lake, as shown in the description for each room type.
Yes, all rooms and apartments have independent air conditioning.
No, there are no dishwashers or washing machines.
Some ground-floor rooms are easily accessible. Please contact us to find the most suitable solution.
Yes, it's possible. Casaliva also has its own pool, surrounded by greenery. During high season, access to the hotel's sun loungers is not guaranteed.
Yes, breakfast at the hotel is available by reservation for €17 per person.
We have a charging station for electric cars at an extra cost.
Yes, upon request. A crib costs €10 per day.
Yes, it’s a quiet setting surrounded by greenery, with a pool and outdoor areas.
We have cribs and high chairs available upon request.
No, but our Olivo Type C apartment can accommodate up to 5 people.
Yes, the entire Bardolino area is suitable for swimming. Just 200 meters from the property, you’ll find Lido di Cisano, a beach equipped with lounge chairs, a bar, and parasols. Other excellent beaches are located in the direction of Garda, about 2 km away.
Every Thursday morning, along the lakeside and in the town center. You'll find food and wine, clothing, and local products.
Here are our favorites:
Yes, the lakeside promenade easily connects the property to the center of Bardolino and the village of Cisano.
We can suggest boat trips, tastings, and tours upon request. Ask at reception; we'll be happy to help.
We can book a private service upon request. Alternatively, there's a direct bus connection: www.atv.verona.it